Delete an iMist Module or Customer

by | Oct 10, 2025 | iMistAway

There is functionality in your iMistAway dashboard that allows you to delete an iMist device from the platform as well as delete a customer. You can use it to delete a module you’ve replaced with a new one or to delete a module and customer that you don’t...

Troubleshoot iMist3 Not Connected

by | Mar 7, 2025 | iMistAway

This article will cover the various iMist3 communication and hardware problems and troubleshooting steps, as well as the blinking LED patterns for further troubleshooting. If you see one of these three icons in the app indicating the iMist3 is not connected to the...

Disconnecting and Removing iMist1

by | Oct 7, 2024 | iMistAway

On a Gen 1.3 Drum Unit, the existing iMist1 is the black module mounted on the center of the chassis next to the black remote receiver.   On a Gen 3 tankless unit, the existing iMist 1 is the black module mounted on the underside of the lid next to the black...