The iMist gateway is connected to the internet but it is not communicating with the node on the misting unit.
Potential Cause:
- The misting unit has lost power.
- The wireless connection to the gateway is intermittent due to poor range.
- The node on the misting unit has failed.
Troubleshooting:
Look at the Signal Strength chart on the Connection tab for the unit on iMistAway.com.
A unit with a good signal strength should looks like this, with the signal strength, represented by the blue line has historically been in the white/Good Signal band.
Power loss to the misting unit is suggested if the signal strength abruptly drops into the red/”Not Connected band. Either the GFCI tripped or someone unplugged the unit.
A range problem – with intermittent connection – is suggested if the signal strength frequently oscillates between the yellow/”Marginal Signal” band chart and the red/”Disconnected” band. Unless the gateway or the misting unit are relocated, this problem will persist.
Solution:
- If the chart suggests power loss, contact your customer and ask them to confirm that the misting unit has power. (The controller display will be backlit.)
- If the chart suggests a range problem, you may be able to resolve it by relocating the gateway to a more elevated position in the house or by connecting the gateway to a wifi extension that is added somewhere in the house nearer to the misting unit.