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Pictured:  iMist3 Module, iMist3 Antenna

Note:  If you are replacing an iMist1 with an iMist3, please follow these instructions about disconnecting and removing iMist1.

Cable Connections

• Unplug the misting unit from power and remove its controller.
• Daisy Chain connect the iMist3 module, white receiver, and controller as shown.
  • Please note how the white connectors are plugged in as their orientation is extremely important. (Click on image below to enlarge)

• • Note: If you are replacing an iMist1 with iMist3, you should have removed and discarded the iMist1 module and there is no daisy-chain with the black remote receiver.  It should remain connected to the controller with a length of network cable.
• Thread antenna onto coax connector on module by finger tightening.
• Power on controller and module.
• Observe green LED on iMist3 Module. Once the LED flashes in a slow, single pulse, sequence it will have connected to a nearby cellular tower.

Installing the Module on Gen 1.3 Misting Unit

• To rotate plastic shroud backwards, remove both sets of screws on either side of the plastic shroud.
• Mount the iMist3 to the front right corner of the metal chassis by using the provided orange screws.

• If the front right corner is already being used by a white or black receiver (older Gen 1.3), securely place the module into the pocket of space between the pump and agitation valve (Shown below).
  • Note: Ensure the antenna is as vertically straight as possible.
  • Note: We recommend orienting the iMist3 module in such a way that its LED light is visible when the controller is lifted.
    
• Place the controller back onto the plastic shroud.

 Installing the Module on the Gen 3+ Misting Unit

• Remove black plastic cap from center of metal lid to expose the lid’s mounting hole.
• Remove serrated lock washer and lock nut from the coaxial antenna connector.
  • Carefully set these aside for a moment
• To mount iMist3 module to the underside of lid, pushing the coax connector through the lid’s mounting hole and temporarily hold it in place by hand.
• On the top side of the lid, place the lock washer first and then the lock nut onto the coax connector. Tighten until snug.
• Hand-thread the antenna onto the coax connector on the top side of the lid.
• Arrange gray cables behind plastic shroud.
• Place controller back onto plastic shroud.

If you are a MistAway Approved Dealer, please proceed to setup your customer’s account and associate the iMist3 module to it: iMist3 Setup: Part 2 – Connecting and Associating the Module

The post iMist3 Setup: Part 1 – Physically Installing the Module appeared first on TechSelfHelp.

Once the misting unit and iMist3 module have power, the green LED on the module will begin flashing. This LED has 2 different modes that correlate with a state of connection:

• Fast flashing = Searching
  • The iMist3 module is searching for a suitable mobile tower to connect to.
• Slow flashing = Latched
  • The iMist3 module has latched to a mobile network.
  • In general, this process takes between 1-5 minutes.

Add Customer from App

1. Login to the iMistAway App.
2. Tap on the “Customers” icon at the bottom of the screen.
3. Tap “+” in upper right to add a new customer.
4. Input Customer Information and then tap “Save”.

Associate iMist3 Module with Customer

1. Tap “iMist3” icon in bottom of the screen..
2. Enter Customer last name and select from list.
3. Scan QR Code or type in 8-digit ID from iMist3 module label and select.
4. “Gateway Added” screen confirms module has been associated to customer.
5. Tap “Gateway Manager” button.

Check Connection and Test Unit

1. Tap “Units” icon at the bottom of the screen.
2. Find for the newly connected unit by searching for the customer’s name.
3. Check Connection status of unit and run a test mist.

Send Invitation Email to Customer

1. Tap on the “Customers” icon at the bottom of the screen.
2. Search for customer and open their account information by tapping on their name.
3. Tap on “Email” to send login invitation.

The post iMist3 Setup: Part 2 – Connecting and Associating the Module appeared first on TechSelfHelp.

This Tech Self Help post will instruct you how to replace the SIM card in an iMist3 Cellular Device. This will fix potential SIM disonnect and double flashing LED errors.

The post iMist3 Replacing or Repositioning the Sim Card appeared first on TechSelfHelp.

Pictured:  iMist2 Gateway, antenna, power adapter, ethernet cable

Connect Gateway to Internet

• Locate the modem or router that provides an internet connection to customer’s property.
• Thread articulated antenna (yellow bands) onto coax connector on gateway.
• Connect gateway to customer’s router or modem with ethernet cable.
• Connect gateway to power with adapter.  Orient connector as shown (ridges on top) and gently push the connector into power port.

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• All three lights will come on, then the blue and green lights will go off.
• In about sixty seconds, the blue light will come on, and then a few seconds later, the green light will come on.

• If no blue light, there is no connection to the internet – 1) check cable connection between router and gateway, 2) try another port on router, 3) confirm customer’s wifi network is available.
• If blue light, but no green light, there is no connection to the iMist database.  Port 1883 is blocked or iMist server is down.

Add Customer from App

A.  Tap Menu icon in upper left, then select Customers.

B.  Add New Customer

C.  Input Customer Information

D.  Save Customer

Associate Gateway with Customer

A.  Tap Menu icon in upper left, then select Gateways

B.  Add New Gateway

C.  Confirm Instructions

D.  Enter Customer and select

E.  Enter Gateway MAC and select

F.  Adding Gateway

G.  If Gateway Added, proceed to Pair Unit or return to Gateway Manager

H.  If unable to add, confirm gateway lights and try again

You are now ready to proceed with the next step in the process.  See iMist2:  Part 2 – Pairing Misting Unit with Gateway

The post iMist2: Setup Part 1 – Installing and Activating the Gateway appeared first on TechSelfHelp.

Download the iMist2 Setup Guide for printing.

Pair Misting Unit with Gateway (at the misting unit)

A.  Tap Menu icon in upper left, then press Gateways

B.  Search/Press Pair Units
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C.  App will confirm gateway connection to internet.  Press Pair Misting Units.

D.  Confirm instructions and press Begin Pairing.

E.  Put Node on Misting Unit into Pairing Mode

• DATA menu, UP arrow to LGW,  Press and hold Green/Arrow button for 3 seconds.
• GWL ON and Countdown starts

F.  App will countdown while attempting to pair.

G.  “Done” indicates successful pair.

H.  Name the misting system and respond to prompt.

If pairing fails, follow instructions and retry.

Sync Data, Check Connection, Send Login Invitation to Customer

A.  Wait 3 – 5 minutes to use the app while controller uploads data to iMistAway.

B.  Check wireless connection between gateway and misting unit.

C.  From Customer’s record in Customer Manager, send login invitation.

The post iMist2: Setup Part 2 – Pairing Misting Unit with Gateway appeared first on TechSelfHelp.

Potential Cause:

• The gateway has lost the ID of the node on the misting unit.
• The gateway or node has failed.

Troubleshooting:

To confirm the issue, open the Connection tab for the unit on iMistAway.com.

You’ll see that the Gateway Connection Status will indicate that it is online with a date stamp showing the current day and time.  The Current Signal Strength will be Excellent, Good or Marginal but the date stamp will show a day and time in the past.

Solution:

You or your customer will need to perform a network reset on the controller on the misting unit.

• Press MENU and navigate to the DATA Menu using the down arrow button.
• Enter the DATA branch by pressing the Green button and use the arrow buttons until you see “NR” (Network Reset) on the display.
• Press and hold the Green arrow button for a few seconds until “DONE” appears in the display.
• Cycle power to the misting unit by unplugging it and plugging it back in.

The post Troubleshooting “Unit Not Connected to Gateway – Node Not Responsive” appeared first on TechSelfHelp.

Potential Cause:

• The misting unit has lost power.
• The wireless connection to the gateway is intermittent due to poor range.
• The node on the misting unit has failed.

Troubleshooting:

Look at the Signal Strength chart on the Connection tab for the unit on iMistAway.com.

A unit with a good signal strength should looks like this, with the signal strength, represented by the blue line has historically been in the white/Good Signal band.

Power loss to the misting unit is suggested if the signal strength abruptly drops into the red/”Not Connected band.  Either the GFCI tripped or someone unplugged the unit.

A range problem – with intermittent connection – is suggested if the signal strength frequently oscillates between the yellow/”Marginal Signal” band chart and the red/”Disconnected” band.  Unless the gateway or the misting unit are relocated, this problem will persist.

Solution:

• If the chart suggests power loss, contact your customer and ask them to confirm that the misting unit has power.  (The controller display will be backlit.)
• If the chart suggests a range problem, you may be able to resolve it by relocating the gateway to a more elevated position in the house or by connecting the gateway to a wifi extension that is added somewhere in the house nearer to the misting unit.

The post Troubleshooting Unit Not Connected to Gateway appeared first on TechSelfHelp.

Potential Cause:

• Internet service to your customer’s house is temporarily out.
• The gateway has lost power.
• The gateway has been disconnected from your customer’s router or the physical port on the router or switch has failed.
• Your customer’s router is configured to block software Port 1883 or the iMist server is down.
• The gateway has failed or the ethernet cable connecting the gateway to the router has failed.

Troubleshooting:

• If the gateway has recently gone offline, check again tomorrow.  Your customer’s internet may be temporarily out.
• If it has been off a few days, contact your customer and ask them to confirm that their internet is working.
• If they report that the internet is working, it is likely that the gateway has either lost power or has been disconnected from their router.  Ask them to confirm.
• It is also possible that they have changed out their router and the new port forwarding or security settings have blocked communication.  Ask them to confirm status:

For an iMist2 Gateway, any of the lights confirm power.  If there is no blue light, there is no internet connection.  If there is a blue light, but no green light, then port 1883 on the customer’s router is blocked.

The post Troubleshooting Gateway Offline – No Internet Connection appeared first on TechSelfHelp.

Potential Cause:

• The node’s processor has locked up or gotten “stuck”
• The gateway or node has failed.

Solution:

You or your customer will need to perform the following steps to reboot the iMist2 gateway:

• In the “Connection Tab” on iMistAway.com or on the iMistAway mobile app, click on the blue “Reboot” button that is circled in the image above.
  • The unit status circle at the top of the screen will turn black (“Gateway Not Connected”) for 2-3 minutes, indicating that the gateway is rebooting.
• Once the gateway comes back online, observe the unit status circle at the top of the screen to confirm that the unit and gateway were able to reconnect.
  • If the unit status circle updates to a Green (ok), Blue (no recent mist), Yellow (warning), or Red (error) color, then the misting unit and gateway have reconnected.
  • If the unit status circle updates to Gray and “Unit Not Connected: Node Not Responsive” is still displayed at the top of the screen, then the misting unit and gateway have still not reconnected and the node on the unit will need to be rebooted.

To reboot the node on the unit, perform the following steps on the controller for the misting unit:

• Ensure that the node is plugged into the back of the controller.
• Power cycle the misting unit by unplugging the power cable from the home’s outlet. After plugging the power cable back in, observe the display on the controller as it goes through the following boot up procedure:
  • “Mist” -> “Away” -> “Gen 1.3” or “Gen 3P” -> “PR ###” -> ~ 10 sec pause -> *iMist2 Node Check*
  • It is critical that you confirm that the controller displays “IM2 On” during the iMist Node Check. If “IM OFF” is displayed instead, the node on the unit has failed and must be replaced.
• After the unit has been successfully power cycled, wait 5-10 minutes and check the status of the unit on your iMistAway app.
  • If the unit status circle updates to a Green (ok), Blue (no recent mist), Yellow (warning), or Red (error) color, then the misting unit and gateway have reconnected.
  • If the unit status circle updates to Gray and “Unit Not Connected: Node Not Responsive” is still displayed at the top of the screen, then the misting unit and gateway have still not reconnected. The node on the unit has failed and will need to be replaced.

The post iMist2 Troubleshooting: “Unit Not Connected to Gateway – Node Not Responsive” appeared first on TechSelfHelp.